Frequently Asked Questions (FAQ), or I need help now!
Here you find answers to some of the more common questions. If you cannot find an answer here then you are most welcome to contact Oakside with your question.
How can I see an enlargement of an image, picture or photo?
Click on the image, picture or photo and a page filling image will show. Controls are:
Click on the image for a full size image; click on the image again for the page filling image (Firefox, IE 8).
CTRL-PLUS = larger image (Firefox, IE 8).
CTRL-MINUS = smaller image (Firefox, IE 8).
CTRL with mouse wheel = larger/smaller image (Firefox, IE 8).
CTRL-ZERO = original size (Firefox, IE 8).
To exit and return to the previous page use the "back" button of the browser.
You may have to do CTRL-ZERO to return to the normal page size.
Click on the image with the mouse wheel, or click on the image with CTRL-Left click.
The large image opens under separate tab which you can leave open or close after viewing.
Otherwise the same controls as above.
Click on the "Enlarge" button under an image, picture or photo and a full size image will show.
Same controls as above, but also a separate "Close and Return" button at the top and bottom of that web page.
How do I play the chime, melody and strike sounds?
When a sound file (mp3) is available for a clock or movement then one or more of these are shown:
The sound is played using the JW Player while staying on the page. No audio controls are provided. Works fine for Firefox (tested up to version 22.0). Works also for IE9 (32 bit edition) and IE9 (64 bit edition) depending on how the browser has been configured, i.e. ensure that Javascript is enable, and that Tools --> Internet Options --> Advanced --> Multimedia --> Play sounds in webpages is checked, and that the Compatibility View is off.
The sound can be played on a separate page using the HTML5 audio player. Works fine for Firefox and IE9 (32 and 64 bits).
Hovering the mouse over the music symbol before the above three choices shows a quick reminder.
How do I print a web page, or just part of a web page?
Click on Print Preview under the browser's File tab.
Only the body part of the web page is shown while unnecessary background colours are suppressed. Review the pages and decides which page(s) you like to print.
Click on Print, enter the range of page(s) you like to print, and click OK.
Typically "portrait" orientation and "shrink to fit" produce the best results.
Close the Print Preview window to return to the original page.
Why do I have to enter a Security Code?
The short answer is to determine that you are human.
Software robots have difficulty to read the "fuzzy image" and hence are unlikely to enter the correct Security Code. In this way robots are prevented from making fake orders or initiating spam emails.
Why do I sometimes have to enter the Security Code again?
Because the Security Code has only a limited lifetime.
When you continue to browse the pages of this web site then the "session" remains active and hence the Security Code as well. However, when there is no activity for some time or you exit the browser and start it again you will have to enter a new Security Code before you can place an order or send an email to Oakside.
Why can I not get to certain web pages or is information missing from web page(s)?
Most likely "cookies" and/or "javascript" are not enabled.
The Security Code administration and the communication between web pages is partly done using "cookies". Certain pages use "Javascript" to present the web page. Therefore, for proper functioning both "cookies" and "Javascript" need to be enabled in the options of your browser.
How to Enable Cookies.
To enable cookies, follow the instructions for your browser type below.
Enabling Cookies in Internet Explorer 7, 8, 9 & 11.
1. Open the Internet Browser
2. Click Tools > Internet Options > Privacy > Advanced
3. Check Override automatic cookie handling.
4. For First-party Cookies and Third-party Cookies click Accept
5. Set to Medium.
5. OPTIONAL Select Always allow session cookies
6. Click OK
Enabling Cookies in Firefox
1. Open the Firefox browser
2. Click Tools > Options > Privacy > Use custom settings for history
3. Check Accept cookies from sites.
4. Check Accept third party cookies.
5. Select Keep until: they expire.
6. Click OK.
Enabling Cookies in Google Chrome
1. Open the Google Chrome browser
2. Click Tools > Options > Privacy Options > Under the Hood > Content Settings.
3. Check Allow local data to be set.
4. Uncheck Block third-party cookies from being set.
5. Uncheck Clear cookies.
6. Close all
Enabling Cookies in Mobile Safari (iPhone, iPad)
1. Go to the Home screen by pressing the Home button or by unlocking your phone/iPad
2. Select the Settings icon.
3. Select Safari from the settings menu.
4. Select 'accept cookies' from the safari menu.
5. Select 'from visited' from the accept cookies menu.
6. Press the home button to return the the iPhone home screen.
7. Select the Safari icon to return to Safari.
8. Before the cookie settings change will take effect, Safari must restart. To restart Safari press and hold the Home button (for around five seconds) until the iPhone/iPad display goes blank and the home screen appears.
9. Select the Safari icon to return to Safari.
Why do quotations in currencies, other then the Pound Sterling and Euro, fluctuate from one day to the other?
Currencies are subject to the changing exchange rate.
Oakside Classic Clocks is a British company and their prices are set in Pound Sterling. Oakside accept payments and quote prices in Pound Sterling and Euro. Oakside keeps the exchange rate for the Euro relatively stable, while the exchange rates for other currencies are updated regularly. The calculated prices in currencies other than Pound Sterling and Euro can only be an approximation as it is your financial institution who in the end determines the exchange rate used to pay the Pound Sterling or Euro amount.
How do I shop at Oakside and use the different Shopping Baskets?
Oakside allows its customers to shop in Pound Sterling (£) and Euro (€).
Oakside Classic Clocks, being a British company, prefers their customers to shop in Pound Sterling of course. However, for the convenience of the other European customers Oakside also accepts payments in Euro. That is why there are two different shopping baskets, one for Pound Sterling and one for Euro. You can view these baskets by clicking on "View £ Shopping Basket" and "View € Shopping Basket" on the left side of the page.
All prices are shown in £ and €. You start out on one of the gallery pages from which you choose a product. Next an options page is shown from which you can further customize the product. At the bottom of all option pages are two choices: "Quotation in £" and "Quotation in €". After clicking on the button with the quotation currency of your choice the quotation page will show the summary of your selected product and customization in the requested currency with at the bottom either "Add to £ Basket" or "Add to € Basket" depending on your chosen currency. When you click on that button your order is placed in the basket.
From the shopping basket page you can proceed to the checkout and pay for the order, or you can continue shopping. When you return to the Oakside pages you will notice that either "View £ Shopping Basket" or "View € Shopping Basket" is highlighted. The highlighted one is the basket you have placed your last order in. Oakside pages don't know if the basket is empty already or not; it is your responsibility to eventually checkout the items in the basket by clicking on the highlighted View Shopping Basket.
WARNING -- WARNING -- When you have items in the £ Basket and you continue shopping and select something you want to add to the € Basket then you get a detailed warning message telling you that you must be sure that the £ Basket is empty otherwise you will loose the content of the £ Basket when you persist in adding your selection to the € Basket, and vice versa.
Why is the Parts Option page so slow?
Are you using Firefox with the Firebug add-on?.
The Parts Options page is by its very nature a bit slow in all web browsers because of the long list of parts. It takes about 2 seconds before you can make you selections and it takes again 1 to 2 seconds to go to the Quotation page on an old 1.0 GHz Pentium III. However, when you are using the Firefox web browser with the active Firebug add-on then you can expect to see response times up to 6 seconds upon loading and exiting.
Firebug is a monitoring and debugging tool specifically designed for use with Firefox. Simply open the Firebug window and click on the top-right button to de-activate Firebug.
Why do I get "Microsoft JET Database Engine error '80004005'" Message?
Error code '80004005' is a generic database message. The message line following that explains what the cause of the problem is. If at all, you might see this typically message:
Microsoft JET Database Engine error '80004005' You attempted to open a database that is already opened exclusively by user 'Admin' on machine 'NTXPW49'. Try again when the database is available. ...some file name and line number...
or something like that. This means that Oakside is uploading a new version of the database to the server, and while that is happening you cannot access most of the Oakside web pages. This should take anywhere from 15 seconds to a minute to complete. Use the browser refresh button after 15 seconds to see if the new database is available again.
